Newark Liberty International Airport is facing a ninth day of delays and cancellations, as an air traffic controller shortage continues and rain adds to the issues.
Some flights are seeing more than three-hour delays, and there was another ground stop. The airport reported dozens of cancellations and hundreds of delays Tuesday, after hundreds of flights were impacted Monday and over the weekend.
The union representing air traffic controllers says multiple members are on trauma leave after an equipment failure caused them to lose communication with pilots last week.
U.S. Transportation Secretary Sean Duffy is expected to announce the details of a plan to overhaul the nation's aging air traffic control system on Thursday.
"We are going to radically transform the way air traffic control looks. We're going to build a brand new air traffic control system -- from new telecoms, to new radars, to new infrastructure. We're bringing on new air traffic controllers," Duffy said in an interview Monday night. "This has been a problem in the decades coming, and we're going to fix it."
In the meantime, the Federal Aviation Administration says Newark's airspace is safe, and it's slowing the rate of arrivals while the staffing and equipment issues continue.
United Airlines is offering free ticket changes for flights May 6-17 for passengers who have been affected. For more details, visit United's website.
Why is Newark Airport having delays?Questions remain about why there has been a shortage of air traffic controllers at the Philadelphia center that oversees the airspace in Newark, New Jersey.
The union said Monday that an equipment issue last week caused controllers to temporarily lose radar and communication with planes. At one point, controllers were unable to see, hear or talk with pilots for around 90 seconds, the union said.
Duffy, however, said the outage lasted only 30 seconds.
"Were planes going to crash? No. They have communication devices, they can see other air traffic," he said. "But it's a sign that we have a frail system in place, and it has to be fixed."
About half a dozen controllers requested trauma leave following the incident, allowing them to essentially be off the job for up to 45 days.
"The controllers did not 'walk off the job' as it has been reported by the media," the National Air Traffic Controllers Association said in a statement Monday. "Due to the event, the controllers took absence under the Federal Employees Compensation Act. This program covers all federal employees that are physically injured or experience a traumatic event on the job."
FAA responds to Newark airport delaysThe FAA also issued a statement on the matter, saying the antiquated system is taking a toll on the workforce.
"Frequent equipment and telecommunications outages can be stressful for controllers. Some controllers at the Philadelphia TRACON who work Newark arrivals and departures have taken time off to recover from the stress of multiple recent outages," the statement read. "While we cannot quickly replace them due to this highly specialized profession, we continue to train controllers who will eventually be assigned to this busy airspace."
Both the union and the FAA said they support Duffy's efforts to modernize the system.
"We must get the best safety technology in the hands of controllers as soon as possible," the FAA wrote. "We are working to ensure the current telecommunications equipment is more reliable in the New York area by establishing a more resilient and redundant configuration with the local exchange carriers."
The staffing issues are expected to last for at least a few more days. Experts say Newark's airspace requires special certification, so you can't simply reassign controllers from other locations.
Meanwhile, Sen. Chuck Schumer is demanding an investigation from the Department of Transportation's inspector general, and New Jersey Gov. Phil Murphy sent a letter to Duffy asking for support.
Murphy didn't answer CBS News New York's questions about the airport Tuesday. Newark Mayor Ras Baraka, who is running for governor, said the feds need to invest more.
"It's a disaster. And somebody has to be held accountable or responsible for this. But more importantly, we just have to fix it," Baraka said.
Rep. Josh Gottheimer, another candidate for governor, says the FAA has to update equipment and hire more air traffic controllers.
"Right, so they are overworked. They're working multiple shifts. They're working six days because we are understaffed," Gottheimer said.
Travelers are "fed up""I don't know what's happening, but I'm not going to fly any more, for now. This is ridiculous," traveler Stephanie Altman said. "I'm fed up. I'm fed up. I'm a little tired."
"Our flight was delayed for, like, four hours," traveler Sherlynn Deas said. "It's just too much. We're just ready to get to our destination."
"Delays are always bad, but this is Newark, so I'm not surprised," traveler Rich Scelfo said.
"First it got delayed until the next day. Then that flight got canceled for today and it's been rescheduled for tomorrow," traveler Delilah Darden said.
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